Customer Service Training

CUSTOMER CONVERSATIONS

Course Description: 

Anyone who is frequently interacting with your customers can be instrumental in creating a premier customer experience that builds loyalty and increased sales.

The Customer Conversations Program provides anyone in a customer-facing position with the skills and ability to handle tough conversations, cross-sell, up-sell consultatively, and identify growth opportunities with confidence.

This program is right for…

Anyone whose job is customer facing, from customer service reps to technicians, accounting staff, drivers, receptionists, and across your entire organization.

Virtual Format:

Five weekly virtual sessions, 2-hours each.

Blended Format:

Four half-day sessions with follow-up group coaching calls.

Upcoming Customer Conversations Program

Our open programs are ideal for training your individual team members, new hires, or small teams alongside fellow customer-facing professionals from a wide variety of industries & organizations.

Next open Customer Conversations Program: May 16, 2024 (virtual 5-week program)

Learn More about the Program Outcomes

Outcome: Confident and caring customer facing team members who are better equipped to serve your customers and help your business grow. They’ll learn to…

  1. Understand and practice customer service best practices: Show a caring attitude; be proactive; be knowledgeable; make it easy and build relationships.
  2. Identify their personality style and those of their colleagues and customers.
  3. Use the 4A customer conversation model for more meaningful conversations that uncover growth opportunities.
  4. Engage in cross-organizational collaboration; to work with other departments to create a consistent customer experience and maximize every customer interaction.
  5. Adopt more effective phone, email, and chat conversation skills.
  6. Defuse difficult customer conversations to gain their loyalty.

Schedule your 30-minute Conversation