With today’s savvy customer, great service isn’t enough. You have to create an experience so compelling that the customer keeps coming back…and spreads the word. In this powerful Customer Service Training program, participants take a close look through the customer’s eyes how to profoundly affect the way you and your team delivers customer service and value.
This Customer Care Success program was developed to compliment the Professional Selling program – designed for customer service, inside sales, technicians and any other persons/roles within your organization who are front facing/speaking with your customers. This will develop a stronger consultative sales culture that compliments the training, coaching and culture of the outside sales team.
Strategies You’ll Learn
The 4As consultative approach for non-selling team members.
Importance of self-talk and a positive attitude.
First impressions – your greeting.
How to create an experience for your customer – not just a transaction or sale.
What are trigger phrases and how can you change your habits.
How to ask better questions to help your clients with their needs & goals.
Diffusing difficult customer situations.
Create a pro-active customer centric environment.
Ensure the customer service team is aligned with the sales team.
This course can be delivered as a 3 hour or full day workshop, or as a series of half day workshops with follow-up group coaching calls.