Why Buyer’s Won’t Take Your Call – Sales Success – Real Results

Why Buyer’s Won’t Take Your Call – Sales Success – Real Results

A few weeks ago I was meeting with a friend (Terry) who is an executive in a mid-size company and we ended up talking about sales people.

At one point I said, “As a sales person, it’s really tough to connect with people like you. Don’t you ever answer your phone?”

Boy, did that set him off!

For the next fifteen minutes he ranted about sales people and why he seldom takes their calls.

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My Buyer’s Perspective: Prepare your calls & avoid this fatal faux pas

My Buyer’s Perspective: Prepare your calls & avoid this fatal faux pas

I recently received a call from an old supplier, who was obviously not prepared for the call.

I started wondering, how many salespeople prospect old clients, without taking 5 minutes to prepare and risk losing an existing customer?

The salesperson started the call by asking for the person in my role previously (who hasn’t been with us for almost 8 years).  I’ve worked with this supplier several times since then, and when I called him on it (which is not something I would normally do, but was feeling a little hurt) he said, “Oh no, I should’ve read my notes – I have worked with you before!”  {Side note: My personality style is Amiable-Analyzer, so building a relationship and attention to detail is important to me.}

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